Social security SaaS
Robidus
One ecosystem for 600 employers and 350 case managers, replacing the fragmented tools running the Netherlands' largest social-security operation.
- Web app
- Design system
- UX research
- Role
- Senior UX Designer, Design Lead
- Industry
- Social security
- Scope
- Web app, mobile app, website
- Duration
- Six months
- Users
- 600 employers, 350 professionals
The short version
Robidus, in three parts
The problem
Managers had no tool for guiding a sick employee back to work, so every step was tracked by hand and a good share of them were forgotten. Support absorbed the difference: hundreds of calls a month that existed only because the information was somewhere else.
What I did
Ten interviews, split evenly between managers and case handlers. A sweep of the competition, which turned out to be fragmented and dated. Customer journeys for both sides, then three design directions put through ten rounds of user testing with real users.
What shipped
A web app, a mobile app and a website behind a single login. Managers get one overview of every employee and what is owed this week; employees get their own reintegration timeline and can see where they are. Support sits inside the screen that raises the question. All of it on a modular design system the team still builds on.
- Work efficiency across the reintegration process
- 200%+Work efficiency across the reintegration process
- Fewer support calls from employees
- 40%Fewer support calls from employees
- More manager tasks completed on time
- 30%More manager tasks completed on time
The work
What shipped.
The manager dashboard. Every employee, their status and what is due. 
The employee's own file, as a timeline they can read without a phone call. 
The team view, for the case handlers carrying several files at once. 
The same file on a phone, for people who are not at a desk. 
A single case, opened. 
Support and FAQ, reachable from the step that prompted the question.
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